As ASN Bank, we value integrity and responsible business conduct. By means of our sustainability policies, we aim to avoid potential issues concerning our business conduct. This refers to our own activities, but also the activities of parties we invest in or collaborate with. Despite our sustainability policies, it might potentially be possible that issues may occur.

Therefore, ASN Bank has set up a Responsible Business Complaint Procedure. This procedure is aimed at third parties who wish to raise concerns regarding potential business conduct issues due to activities that are in some way directly related to ASN Bank.

Practically, this implies that the procedure concerns parties that are negatively affected by activities of ASN Bank, or by one of our business relationships. It concerns (alleged) adverse impacts that occurred during the business relationship with ASN Bank.

Examples of these issues are possible discriminatory practices, breaches of ethical conduct, infringements on human rights, or failures to adhere to environmental and climate-related standards. It provides an opportunity to express concerns and enter a dialogue with ASN Bank regarding the issue(s). The procedure is based on the United Nations Guiding Principles on Business and Human Rights (UNGPs) and OECD Guidelines for Multinational Enterprises on Responsible Business Conduct (OECD Guidelines).

If you wish to make use of the complaint procedure, you can file your complaint by emailing to complaints@asnbank.nl.

Your name and the content of your complaint will be confidential. It is also possible to file your complaint anonymously. When you want to do so, be mindful about using your personal details in your email address. After we received the complaint, you will receive an automatic confirmation of your filed complaint. Within 15 working days you will receive an update concerning your filed complaint.

ASN Bank’s involvement will be assessed using the UNGPs and the OECD guidelines. If the complaint is deemed to be receptive, ASN Bank will contact the filer of the complaint and take appropriate remedial actions to address corresponding issue(s). If necessary, ASN Bank will contact all involved parties to go into dialogue with the intention to come to a mutually acceptable solution.

If you have any questions regarding the Responsible Business Complaint Procedure, please contact complaints@asnbank.nl.